Hotline Counselors: In their own words


We asked our Hotline Counselors to describe what they do in their own words. Here is what one counselor had to say:

I would say that the thing that sticks out in my mind is that the hotline is free, short, goal-directed counseling for many people who wouldn’t reach out to someone anywhere else. Many of our callers just need to vent and describe the situation that they are facing and living with, and for many, there are no easy answers.

We have many who cry, vent their anger, frustration, etc. because of a system that is struggling to meet the needs of the many children who are abused or neglected. However, because we are free, we are able to help many who can’t otherwise afford it.

We also give parenting suggestions and advice as needed. The other day I received a phone call from someone who just had her 6th baby. She was very sad and angry and fearful that Protective Services would step in if she told anyone, including her doctor, how sad she’s been since giving birth. I reassured her that it was okay to feel sad, but she does need to notify her doctor about her feelings. Her husband has not been supportive at all to her so we talked about that and also about her age, since she wants more children and may not be able to have more. I was able to ease her frustration with herself and her situation and hopefully, she will contact her doctor. This is a caller that may have not otherwise received help, but called us because we are anonymous and free.

The Childhelp National Child Abuse Hotline is open to anyone and is staffed with licensed counselors who are able to help callers. If you or someone you know is experiencing abuse, neglect or parental frustration, the Hotline is a great, free resource. Just call 1-800-4-A-CHILD (1-800-422-4453).

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