Our Commitment to Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. For example, we always use industry-standard encryption technologies when transferring and receiving consumer financial data exchanged with our site.
Childhelp's Commitment to Privacy:
Your privacy is important to us. Childhelp does not rent, sell or exchange our mailing lists nor any information submitted through this website. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home page and at every point that personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the Childhelp website. For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). For non-sponsoring visitors, we collect only the domain name but not the e-mail address of visitors to our Web page, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as personal sponsor information, survey information and/or site registrations and e-mail addresses of opt-in subscribers. The information we collect is used to improve the content of our Web page, to notify consumers about updates to our website, and is used by us to contact potential and current sponsors for Childhelp marketing purposes. This information is not shared with other organizations for commercial purposes.
On some pages, donors may make special contributions, make inquiries regarding your contributions, or register to receive materials. The types of personal information collected at these pages may include some or all of the following:
Email address (for those who choose to opt-in their e-mail addresses)
Credit/Debit Card Information (for those who order from Childhelp's online store or choose to make payments of gifts online)
How We Use Information:
We use the information you provide about yourself to complete that specific request. We may also use the information you submit to provide you with additional information about our sponsorship program or other programs we have to offer.
We use e-mail addresses to answer the e-mail that we receive. Childhelp does not rent, sell or exchange our mailing lists nor any information submitted through this website. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.
We also give visitors to our site the opportunity to make a donation to Childhelp in someone else's name. We will ask you for the name of the person for whom you are making a donation and an address where a gift card will be sent. This information will be deleted after the acknowledgment for the donation has been sent.
This site contains links to other sites. Childhelp is not responsible for the privacy practices or the content of such websites.
With respect to ad servers: we do not partner with or have special relationships with any ad server companies.
For State of Pennsylvania residents:
The official registration and financial information of Childhelp may be obtained from the Pennsylvania Department of State by calling toll free, within Pennsylvania, 1-800-732-0999. Registration does not imply endorsement.
For State of Florida residents:
A copy of the official registration and financial information may be obtained from the division of consumer services by calling toll-free (800-435-7352) within the state. Registration does not imply endorsement, approval, or recommendation by the state.
Childhelp's Refund Policy
As a non-profit organization, we greatly appreciate your support of our mission to meet the needs of abused, neglected and at-risk children. In accordance with IRS regulations on donations, donations are gifts given to a nonprofit at which time the donor no longer has any right or claim to the donated funds. Accordingly, Childhelp does not provide refunds or returns for donations. Please contact firstname.lastname@example.org for additional information.
How to Access to Review and/or Correct Your Information:
Upon request we provide site visitors (those who give gifts and those who simply request free information) with access to all information that we maintain about them, financial information (e.g., credit card account information) that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made contributions or sponsored children, amounts and types of contributions) that we maintain about them, and contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by sending us an e-mail at email@example.com , calling us at (480) 922-8212 or writing to us at:
4350 E. Camelback Road, Building F250
Phoenix, AZ 85018
Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, unique identifiers or transaction information. Consumers can have this information corrected by sending us an email at the above address, calling us at the above telephone number or writing to us at the above address.
By notifying us whenever you have a change to any of the information - e-mail address, mailing address, phone number, etc. - you will help us make prompt and efficient changes to your records. This helps us keep our administrative costs low and use more of the funds contributed to help children. To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections.
If you have other questions or concerns about these privacy policies, please send us an e-mail at firstname.lastname@example.org or call us toll-free in the U.S. at (480) 922-8212. You may also send a fax to (480) 922-7061. If you choose to write to us, our mailing address is:
4350 E. Camelback Road, Building F250
Phoenix, AZ 85018
Please be aware that writing to us at the mailing address above may result in a somewhat slower response because our mail is processed by a banking facility to ensure the security of any contributions sent to that address.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses. We will also post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.
If you feel that this site is not following its stated information policy, you may contact us at the above address or phone number.
Your privacy is important to us. Childhelp values our relationship with all our sponsors and donors who, by their financial support, enable us to provide important and much-needed benefits to the children we serve. Thank you.